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Free UK shipping
Enjoy no shipping costs for UK orders. International shipping costs are displayed at checkout.
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Quick delivery
Our carrier dragon dispatches all orders within 1 working day, ensuring your items arrive promptly.
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Handled with care
All our items are hand-checked before dispatch to ensure they are ready for your adventures.
Frequently asked questions before you buy
How long will it take to receive my order?
We offer free UK shipping. Your order will be dispatched within 1 working day and delivered in 2-3 working days. If you require your order more urgently, you can upgrade to 'Express' or 'Special Delivery' at checkout.
For international orders, they are also dispatched within 1 working day, but our carrier dragon often has quite a distance to fly! Delivery to Europe takes 3-5 working days, while the rest of the world (USA, South America, etc) takes 6-7 working days.
Can I change my order after it has been placed?
It's tricky to change your order once it's been placed, so we suggest browsing our website at your own pace and finalising your order when you're ready.
If you've already placed an order and wish to cancel, please contact us immediately. We can then help you with cancelling your order, or if it's already been dispatched, we can help find a solution.
Will I be charged international taxes, duties, or customs fees?
We do not collect import tax or other customs duties in advance. If you are ordering for an address outside of the UK, please note that you will be responsible for paying any international taxes, duties, or customs fees levied.
It's also worth bearing in mind that we have no control over how customs handle your parcel. This includes any delays due to customs holding your order. While most of our international orders proceed without issues, we recommend familiarising yourself with your local customs rules and regulations if you're unsure about potential fees.
What do I do if I receive damaged or defective items?
We do our best to package orders appropriately; however, the way our couriers handle items is beyond our control. If your order has arrived damaged, we can help you in finding a solution. Please contact us with your order number and photos that clearly show the issue, and we'll take it from there.
Can I return an item if I change my mind?
We offer a 14-day return policy. This means that you have 14 days after receiving your order to request a return. If you change your mind about your order, please contact us straight away with your order number, and we'll be able to help.
When returning your order, you'll need to pay for the return shipping. Please make sure you return the order in the same condition as you received them.