Refund policy

Returns and exchanges

We offer a 60 day return policy. This means you have 60 days after receiving your order to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received them in, unused, and in its original packaging.

To initiate a return, please contact us.

If you wish to exchange your dice then please contact us with details of your order and the set you'd like to exchange it for, and we will be able to help.

We do not accept any responsibility for items that are lost or damaged in the process of their return. It is your responsibility to pay for return shipping, and to ensure the return is securely packaged so as to prevent damage during transit. It is also your responsibility to send any items in the same condition as you received them in.

We reserve the right to amend our Refund policy at our discretion.

Damaged items

We do our best to package orders appropriately, however, the way the courier service handles items is beyond our control. If your order has arrived damaged, we hope you understand that it was likely beyond our control.

If your order is damaged, please contact us with your order number and photos as evidence. We will be able to help resolve the issue.

Lost orders

Orders are shipped with the appropriate level of insurance and proof of postage. Should your order fail to arrive, please ensure:

  • You have checked any relevant safe places (e.g. behind the bins, porch)
  • Your neighbours have not taken the parcel on your behalf
  • Someone else at your address hasn't taken the parcel
  • You haven't received a "we missed you" postage slip, which has details on how to re-arrange delivery (UK only)

Please note that we can only legally consider an order to be lost after 14 working days from which it was shipped.

If your order has still not arrived, please contact us for help.

Important Note about Undeliverable Orders

If an order is returned to us or deemed undeliverable by the postal company due to customer error, we reserve the right to deduct the original shipping cost from any refund issued.

For the purposes of this policy, customer error includes, but is not limited to, providing an incorrect or incomplete delivery address, failing to provide required contact details (such as email address or phone number, which may be needed for customs clearance), failing to collect the parcel within the carrier’s holding period, or not paying applicable import duties or customs charges.

Handwritten Gift Card Messages

Handwritten gift messages are a personalised service. Once a gift message has been written, the gift message fee is non-refundable, including in cases where the wider order is returned. If you wish to change your gift card message, please contact us immediately.